How to Configure Zimbra With External Email Address
- Category : Linux Helpline (Easy Guide)
- Posted on : Apr 10, 2019
- Views : 2,139
- By : HostSEO
You can add your external email accounts to your zimbra email server from your end user interface . But sometimes the testing from Zimbr -> Preferences -> Accounts will fail with an error like as follows,
-------------------- 2013-05-05 12:29:59,533 WARN [qtp1347725365-191:https://x.x.x.xservice/soap/TestDataSourceRequest] [name=mail@yourdomain.com;mid=3;ip=10.0.0.1;ua=ZimbraWebClient - FF17 (Linux)/8.0.3_GA_5664;] datasource - Test failed: DataSource{id=TestId, type=pop3, enabled=false, name=Test, host=yourdomain.com, port=110, connectionType=cleartext, username=mail@yourdomain.com, folderId=-1} com.zimbra.common.service.ServiceException: system failure: Unable to connect to POP3 server: DataSource{id=TestId, type=pop3, enabled=false, name=Test, host=mail.yourdomain.com, port=110, connectionType=cleartext, username=mail@yourdomainc.om, folderId=-1} ExceptionId:qtp1347725365-191:https://x.x.x.x:443/service/soap/TestDataSourceRequest:1367737199532:686e92b7a615f13b Code:service.FAILURE at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:258) at com.zimbra.cs.datasource.Pop3Sync.connect(Pop3Sync.java:157) at com.zimbra.cs.datasource.Pop3Sync.test(Pop3Sync.java:110) at com.zimbra.cs.datasource.DataSourceManager.test(DataSourceManager.java:213) at com.zimbra.cs.service.mail.TestDataSource.handle(TestDataSource.java:131) at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:500) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:363) at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:236) at com.zimbra.soap.SoapServlet.doWork(SoapServlet.java:290) at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:206) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:208) at javax.servlet.http.HttpServlet.service(HttpServlet.java:820) at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:565) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1361) at com.zimbra.cs.servlet.SetHeaderFilter.doFilter(SetHeaderFilter.java:57) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1332) at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:77) at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:181) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1332) at com.zimbra.cs.servlet.ZimbraQoSFilter.doFilter(ZimbraQoSFilter.java:114) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1332) at org.eclipse.jetty.servlets.DoSFilter.doFilterChain(DoSFilter.java:464) at org.eclipse.jetty.servlets.DoSFilter.doFilter(DoSFilter.java:327) at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1332) at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:477) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:119) at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:524) at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:227) at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1031) at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:406) at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:186) at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:965) at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:117) at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:250) at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:149) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:111) at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:312) at org.eclipse.jetty.server.handler.DebugHandler.handle(DebugHandler.java:77) at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:111) at org.eclipse.jetty.server.Server.handle(Server.java:349) at org.eclipse.jetty.server.AbstractHttpConnection.handleRequest(AbstractHttpConnection.java:452) at org.eclipse.jetty.server.AbstractHttpConnection.content(AbstractHttpConnection.java:894) at org.eclipse.jetty.server.AbstractHttpConnection$RequestHandler.content(AbstractHttpConnection.java:948) at org.eclipse.jetty.http.HttpParser.parseNext(HttpParser.java:857) at org.eclipse.jetty.http.HttpParser.parseAvailable(HttpParser.java:235) at org.eclipse.jetty.server.AsyncHttpConnection.handle(AsyncHttpConnection.java:77) at org.eclipse.jetty.io.nio.SslConnection.handle(SslConnection.java:191) at org.eclipse.jetty.io.nio.SelectChannelEndPoint.handle(SelectChannelEndPoint.java:606) at org.eclipse.jetty.io.nio.SelectChannelEndPoint$1.run(SelectChannelEndPoint.java:46) at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:603) at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:538) at java.lang.Thread.run(Thread.java:722) --------------------
It solutions is as follows
1) Login to your zimbra sever over ssh and do the following ,
# su - zimbra # zmlocalconfig | grep javamail_pop3_enable_starttls
If you see the result of the above command as ” javamail_pop3_enable_starttls = true ” , you need to change it to false
2)
# zmlocalconfig -e javamail_pop3_enable_starttls=false # zmmailboxdctl restart
Now try to login to your zimbra and add the email account and test it. If you still see an issue with ssl , please do the following too,
# zmlocalconfig | grep certs data_source_trust_self_signed_certs = false mailboxd_truststore = /opt/zimbra/java/jre/lib/security/cacerts ssl_allow_accept_untrusted_certs = true ssl_allow_mismatched_certs = true ssl_allow_untrusted_certs = false # zmlocalconfig -e ssl_allow_untrusted_certs=true # zmlocalconfig -e data_source_trust_self_signed_certs=true # zmmailboxdctl restart
This will fix your issue with external email accounts in Zimbra.
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